Shipping policy

I just placed an order - when will it ship?

Orders are processed and dispatched within 2 business days. We hold our own stock, so your order never waits on a supplier.

How long does delivery take?

United States: typically 3-7 business days in transit after dispatch.

International: transit times vary by destination and are calculated at checkout.

Shipping is free on every US order, and every order ships with tracking.

Will I receive a tracking number?

Yes. You will get a tracking number by email as soon as your order is dispatched. You can also follow its progress on our order tracking page.

Can I cancel my order?

Yes, free of charge, within 24 hours of placing it. Email support@easemate.co with the subject line CANCEL and your order number.

If your order has already shipped, get in touch anyway - every purchase is covered by our 90-day money-back guarantee, and in most cases you do not even need to send the device back.

If something goes wrong in transit

Carriers occasionally run late because of weather, holidays or other events outside anyone's control. If your parcel is behind schedule, email support@easemate.co and we will chase it down for you rather than leaving you to deal with the carrier.

Questions

Email support@easemate.co - we reply within 24 hours.