Refund policy

90-Day Money-Back Guarantee

We stand behind every Easemate device. If you're not completely satisfied with your purchase for any reason, you have 90 days from the date of delivery to request a full refund — no questions asked.

How to Start a Return

To begin a return, email us at support@easemate.co with your order number. We respond within 24 hours. You do not need to return the device to receive your refund in most cases. If a return shipment is required, we will provide a prepaid return shipping label at no cost to you.

Damaged or Defective Items

If your device arrives damaged or defective, contact us at support@easemate.co within 7 days of delivery with a photo of the issue and your order number. We will send a replacement at no charge or issue a full refund — your choice.

Refund Processing

Once your refund is approved, you will receive a confirmation email. Refunds are returned to your original payment method within 5–10 business days. If more than 10 business days have passed since your refund was approved and you haven't received it, please contact us at support@easemate.co and we'll resolve it immediately.

Exchanges

To exchange your device, email support@easemate.co with your order number and we'll guide you through the process.

European Union — 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be unused and in its original packaging.

2-Year Warranty

Every Easemate IPL device is backed by a 2-year warranty against manufacturing defects. To make a warranty claim, email support@easemate.co with your order number and a description of the issue.

Questions? We're always here: support@easemate.co