Contact
We're here to help
A real person reads every message. We reply to all enquiries within 24 hours, Monday to Friday.
Email us
For the fastest reply, include your order number if you have one.
What we can help with
- Order status and tracking — or check the Track Your Order page any time
- Returns and refunds — you have 90 days from delivery, no questions asked. See our Refund Policy
- Warranty claims — every device is covered for 2 years against manufacturing defects
- Is IPL right for me? — tell us your hair colour and skin tone and we'll give you an honest answer, even if that answer is no
- Getting the best results — questions about intensity levels, session frequency, or treating a specific area
Before you email
Our FAQ answers the most common questions about results timelines, comfort, skin-tone compatibility, and shipping.
Company details
Trade name: Easemate
Email: support@easemate.co